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FREQUENTLY ASKED QUESTIONS: 
LIVESTREAM

GENERAL FUNCTIONALITY

 


I'M ON LIVESTREAM BUT IT'S NOT PLAYING AND I DO NOT HEAR SOUND.

Make sure to press play button when you open livestream. Then, check sound on your device is turned up.

MY COMMENTS ARE NOT SHOWING UP ON iOS APP. WHAT DO I DO?

Exit the livestream and come back in.

 

I'VE PAUSED THE VIDEO, HOW DO I CATCH UP TO REAL TIME?

Refresh your screen or exit livestream and come back in.

 

HOW DO I GO TO FULL SCREEN?

Tap the video for setting icons to appear then, click on bottom right icon to expand. It should look one of the following:


     

 

MY LIVESTREAM IS PLAYING A DIFFERENT VIDEO, HOW DO I GET BACK TO LIVESTREAM?

Type in "Booty Boost Live" in search bar and click on the Livestream.

 

HOW DO I CAST TO MY SMART TV FROM A MOBILE DEVICE?

Tap the video for setting icons to appear on the screen. Click Airplay or Cast icon in top right.

 

CONNECTIVITY ISSUES & FEATURES

 

I AM ON THE PAGE BEFORE THE LIVESTREAM AND AFTER THE COUNTDOWN, BUT I DO NOT SEE ANYTHING.

Refresh your page and/or exit the livestream and come back in. Then, press the play button as needed.

 

CONNECTIVITY ISSUES

We will info you in the chat if there is connectivity issues on our end. If it's not an issue on our end, check with your internet service provider to ensure your internet is working properly. We recommend having at least 3 mbps in download speed for the best quality.

 

HOW DO I USE THE CHAT FEATURE DURING THE LIVESTREAM?

Sign in and create an account as needed.

 

HOW DO I GET RID OF THE CHAT BOX?

Click the full screen mode icon on the far bottom right. 

 

I'M ON MY COMPUTER, HOW DO I SWITCH TO FULL SCREEN MODE?

Hover over the video with your mouse or tap the video if you're on handheld device and click the full screen mode icon on the far right.